Shipping
Shipping
Returns
Returns
We have a 30-day return policy with a 10% restocking fee, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at amy@bleuauguststudio.com. If your return is accepted, we’ll send instructions on how and where to send your package. This will include a photo of the item you received. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at amy@bleuauguststudio.com.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure an exchange is to return the item you have, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.